Terms of service
§ 1 Scope of application
The business relationship between Grete Hinrichs GmbH and the customer is governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
§ 2 Conclusion of contract
- The presentation of the products in the online store does not constitute a legally binding application, but a non-binding online catalog. By displaying the products, Grete Hinrichs GmbH merely invites the customer to submit an offer (order).
- By sending the order via the order button provided for this purpose, the customer submits a binding offer to conclude a purchase contract.
- The order confirmation sent by e-mail after receipt of the order merely documents that we have received the order. It does not constitute acceptance of the offer and therefore does not constitute the conclusion of a contract.
- A purchase contract is only concluded when a separate shipping confirmation is sent or, at the latest, when the goods are delivered, which then constitutes acceptance of the declaration by Grete Hinrichs GmbH.
- Before submitting the order, the customer can view the data entered by him at any time and change and correct it using the functions provided in the ordering process.
- Goods shall only be supplied in normal household quantities. Grete Hinrichs GmbH does not accept orders from customers who have not yet reached the age of 18.
§ 3 Cancellation policy
1. Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (Grete Hinrichs GmbH, Kanalstr. Nord 86, 26629 Großefehn, Tel.: +49 4943 20884, Fax: +49 4943 20864, E-Mail: kontakt@club-of-comfort.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
2. Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Excluded from this are additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the costs of the return shipment within Germany. In the case of returns from other countries of delivery, you shall bear the direct costs of the return shipment. Further information can be found on our shipping and returns page.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Here you can find the sample withdrawal form (PDF)
3. Voluntary right of return
Irrespective of your statutory right of withdrawal, we grant you a voluntary right of return for a total of 30 days from receipt of the goods. The details of the return and the applicable conditions can be found on our returns page. Your statutory rights, in particular the statutory right of withdrawal and your statutory warranty rights, remain unaffected by this.
§ 4 Delivery
Unless otherwise agreed, delivery shall be made to the delivery address specified by the buyer. The transfer of risk only occurs when the goods are handed over to the customer.
We currently deliver to Germany, Austria, Belgium, the Netherlands and Italy. Delivery is made by DHL or DHL small parcel.
The respective delivery time is specified on the individual product pages. If the payment method prepayment is selected, the goods will only be dispatched after receipt of payment. If Grete Hinrichs GmbH determines during the processing of your order that the products you have ordered are not available, you will be informed separately by e-mail or, if not possible, by telephone or post and any payments already made will be refunded immediately, unless otherwise agreed with you. A contract for the unavailable goods is not concluded.
§ 5 Prices and shipping costs
All prices stated on the seller's website include the applicable statutory value added tax.
The applicable shipping costs are communicated to the customer during the ordering process and on the corresponding information pages of the online store. The customer shall bear these costs, unless free shipping is expressly granted in individual cases.
The customer shall not incur any return costs for returns within Germany. For returns from other delivery countries, the customer shall bear the return costs. Further information on shipping costs, shipping conditions and returns can be found on our shipping and returns page and on the corresponding information page of the Comfort Club.
§ 6 Warranty
The warranty for defects in the purchased goods is governed by the statutory provisions.
The buyer should assert his warranty claims by stating the order number, his name and address and briefly stating the reasons.
Color deviations between the colors displayed on your display device (e.g. PC, laptop, tablet or smartphone) and the actual color of the ordered items are due to the color reproduction of your display device and do not constitute grounds for complaint.
§ 7 Terms of payment
Grete Hinrichs GmbH accepts the payment methods displayed in the online store as part of the ordering process. These may include, in particular, payment methods via Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, Amazon Pay, Sofort, Mollie and prepayment, insofar as these are offered in the specific order process.
When selecting certain payment methods, in particular purchase on account via Klarna or, if applicable, PayPal, a credit check may be carried out by the respective payment service provider. The decision as to which payment methods are offered in a specific case is the responsibility of the respective payment service provider or system. In this respect, the terms and conditions and data protection provisions of the selected payment service provider also apply.
The privacy policy can be found here.
§ 8 Retention of title
The delivered goods remain the property of Grete Hinrichs GmbH until full payment has been received.
§ 9 Contract language
The contract language is German.
§ 10 Liability
- Grete Hinrichs GmbH is liable without limitation for intent. Grete Hinrichs GmbH shall only be liable for gross and ordinary negligence in the event of injury to life, limb or health or in the event of a material contractual obligation. Material contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract and on whose fulfillment the customer has relied and was entitled to rely.
- In the event of a slightly negligent breach of material contractual obligations, the seller's liability shall be limited to the foreseeable, typically occurring damage.
- The above limitations of liability also apply in favor of the legal representatives and vicarious agents of the seller.
- Liability under the Product Liability Act remains unaffected.
§ 11 Consumer dispute resolution
Grete Hinrichs GmbH is generally not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 12 Copyright and trademark protection
All images, logos or texts shown are subject to copyright and trademark protection. Use without the express consent of the respective copyright holder is not permitted.
§ 13 Final provisions
All contracts between Grete Hinrichs GmbH and the customer shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law applies to consumers only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence.
§ 14 General Terms and Conditions for the Loyalty Program - Comfort Club
1.1 These Terms and Conditions of Participation for the Comfort Club - Loyalty Program (hereinafter "Comfort Club") apply in addition to our General Terms and Conditions ("GTC"; available at https://club-of-comfort.de/policies/terms-of-service) and also govern our contractual relationship with regard to the Comfort Club.
1.2 This offer is not aimed at entrepreneurs within the meaning of Section 14 BGB. This means: In order to use the Comfort Club, you must be a consumer within the meaning of Section 13 BGB, i.e. a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to a commercial nor a self-employed professional activity.
1.3 Unless otherwise stipulated in these Terms and Conditions of Participation, the provisions and definitions in the GTC also apply to these Terms and Conditions of Participation. Should these Terms and Conditions of Participation and the GTC contradict each other, the provisions in these Terms and Conditions of Participation shall take precedence.
1.4 The currently valid Terms and Conditions of Participation can be accessed at https://club-of-comfort.de/policies/terms-of-service during the registration and ordering process and at any other time and can be saved and printed by you there. We do not save the text of the contract.
§ 14.2 Subject matter of the contract
The subject matter of this contract is the use of the Comfort Club on our website and your associated opportunity to benefit from the advantages provided in each case. Participation in the Comfort Club is free of charge. Store credit can be automatically assigned to the e-mail address used by the customer in the context of purchases. The use of store credit and the Comfort Club functions requires the creation or use of a customer account with the same e-mail address.
§ 14.3 Registration and customer account
3.1 Each customer may only be registered with one e-mail address at our Comfort Club or in the associated customer account.
3.2 A customer may already be assigned store credit to the e-mail address used in connection with a purchase. However, participation in the Comfort Club in the narrower sense and the use of store credit require that the customer creates or uses a customer account with this e-mail address.
3.3 Until you click on the button to create an account or until you send an order, you can cancel your details at any time or change the details provided by deleting, adding to or correcting the details provided in the various fields or by closing your web browser or tab. After completing the registration process, you can change the information provided in your personal customer account at any time.
§ 14.4 Shop credit, status and benefits
4.1 As part of our Comfort Club, you have the opportunity to receive store credit and other benefits by making purchases on our website.
4.2 The amount of store credit, the status levels, threshold values and the associated benefits are based on the current terms and conditions of the Comfort Club. You can find more information on this at https://club-of-comfort.de/pages/comfort-club.
4.3 The store credit is generally credited 30 days after the respective purchase. If the purchase is reversed, both the store credit used by you for the purchase and the store credit credited with the respective purchase will be deducted from your store credit.
4.4 Shop credit can only be used personally and cannot be transferred to other persons. Store credit cannot be exchanged for money or paid out.
4.5 Your store credit will be saved for the next 12 months. If you do not make another purchase within this period, it will expire.
4.6 Your achieved status will be saved for 12 months. If you do not make another purchase within this period, it may expire. You can upgrade again at any time by making further eligible purchases.
4.7 You can redeem your store credit after logging into your customer account by activating the "Apply credit" slider in the shopping cart. If you qualify for other rewards, these can also be selected in the shopping cart or checkout in accordance with the Comfort Club. Ordering a reward is only possible in conjunction with another order of products from the website; rewards will not be sent in isolation. Please note that rewards and store credit may not be combined with other vouchers and promotions. The payment and delivery options depend on those for the respective order. Your status remains unaffected when you redeem your store credit.
4.8 You can view the current information on your status within the Comfort Club, in particular store credit, status, past orders and returns made, in your customer account.
4.9 The Comfort Club may not be used for commercial purposes. Employees and executive bodies of Grete Hinrichs GmbH and Hinrichs Bekleidungswerk GmbH may redeem rewards under the Comfort Club, unless this is expressly excluded for individual promotions.
§ 14.5 Use of the customer account
5.1 You must treat the login data confidentially. You are obliged to inform us immediately if you have reason to suspect that your password has been disclosed to unauthorized third parties or that third parties have gained unauthorized knowledge of it in any other way. You can do this via our e-mail address kontakt@club-of-comfort.de.
5.2 You are not authorized to transfer your customer account to third parties or to make your login data available to third parties.
§ 14.6 Contract term, termination
6.1 This Comfort Club membership contract runs for an indefinite period. It can be terminated by either party at any time without notice. In this case, the store credit from the Comfort Club expires without replacement and you are not entitled to compensation.
6.2 You can leave the Comfort Club at any time by sending an e-mail to kontakt@club-of-comfort.de. Please note that if you leave the Comfort Club, your accumulated store credit will expire permanently and we will not be able to reactivate it.
6.3 The misuse of a customer account or a breach of these GTC may lead to the blocking or deactivation of the customer account, the deduction of store credit or exclusion from the Comfort Club.
6.4 The right to terminate for good cause remains unaffected by this.
§ 14.7 Amendment of the conditions of participation
7.1 We may amend and adapt these Terms and Conditions of Participation with effect for the future if there is a valid reason for the amendment and insofar as the amendments are reasonable, taking into account the interests of both contracting parties.
7.2 A valid reason exists in particular if the changes are necessary to a not insignificant extent due to a disturbance of the equivalence relationship of the contract that was unforeseeable for us when the contract was concluded or are necessary for the further performance of the contract due to changes in case law or legislation.
7.3 The amendment of a principal obligation is excluded.
7.4 We will send you the amended terms and conditions in text form at least four weeks before they are scheduled to come into force and will draw your attention separately to the new provisions and the date on which they come into force. At the same time, we will grant you a reasonable period of at least four weeks to declare whether you accept the amended conditions of participation for further use of the service.
7.5 If no declaration is made by you within this period, which commences upon receipt of the notification in text form, the amended terms and conditions shall be deemed to have been agreed.
7.6 We will inform you separately of this legal consequence, i.e. the right of objection, the objection period and the significance of silence, at the beginning of the period.
§ 15 Provider of the website / contractual partners / availability
Club of Comfort
Hinrichs Bekleidungswerk GmbH
Kanalstr. North 86-89
26629 Großefehn
Germany
Phone: +49 4943 20884
Fax: +49 4943 20864
Web: www.club-of-comfort.de
E-Mail: info@club-of-comfort.de
Managing directors: Herbert Hinrichs and Wilfried Hinrichs
Register number: HRB 249 at AG Aurich
VAT ID No.: DE116993357
The website is operated and maintained by Hinrichs Bekleidungswerk GmbH.
Online shipping and the contracts for the sale of goods offered in the online store are handled by:
Grete Hinrichs GmbH
Kanalstr. Nord 86
26629 Großefehn
Großefehn, Germany
Phone: +49 4943 20884
E-mail: info@club-of-comfort.de
For customer inquiries, revocations and other contact in connection with orders, you can reach us at kontakt@club-of-comfort.de
Duty to provide information
§ 1 Technical steps for the conclusion of the contract
In accordance with Section 312i (1) No. 1 BGB in conjunction with Art. 246c No. 1 EGBGB, we provide information about the individual technical steps that lead to the conclusion of a contract. The menu navigation of the offers visible in our store leads via the usual Shopify store steps, in particular via product selection, shopping cart, entry of customer data, selection of payment method and confirmation of the order subject to payment, until the order process is completed.
§ 2 Storage of the contract text
In accordance with Section 312i (1) Nos. 2 and 4 BGB in conjunction with Art. 246c No. 2 EGBGB, we provide information on whether the contract text is stored by the entrepreneur after the contract is concluded and whether the contract text is accessible to the customer.
The order data is stored in accordance with the legal requirements. After placing the order, you will receive an order confirmation by e-mail. If you have created a customer account, you can view your order data there. Nevertheless, we recommend that all customers print out or electronically save the order data, the invoice and the GTC immediately after concluding the contract.
§ 3 Correction of input errors
We expressly point out that the entries can be checked again at any time, in particular before submitting the payable order, and corrected using the functions provided in the order process.